1. Introduction

Welcome to CrabaRide!
We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how CrabaRide ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our platform at crabaride.co.za (the "Website").
By accessing or using the Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Data We Collect

We collect the following types of personal data:

1. Personal Identification Data: First and last name, photograph, ID number, picture of national ID, passport or driver’s license, country of issuing document, phone number registered on WhatsApp, and IP address.
2. Driver-Specific Data: For users who also wish to drive, we collect a picture of the driver’s licence, picture of car registration documents (e.g., licence disk), proof of insurance and insurance company name, car picture, car model, car brand, and car licence plate number, date of car first registration, and age of the car.
3. Trip Data: Indicated point of departure and point of arrival during a search (using Google Maps API), price per seat, date and time of departure and arrival of trips uploaded by drivers, and booked by riders.
4. Usage Data: Data collected when a user registers as a passenger and as a driver, as well as data collected during the use of platform functionalities such as searching for a trip and uploading a trip and interacting with the platform’s functionalities.
5. WhatsApp Data: We may access the status and profile picture of our users’ WhatsApp profile to verify the veracity of the information provided.
6. Ratings and Feedback: Ratings of drivers by passengers and vice versa, as well as feedback about the website and other users.

3. How We Use Your Data

We use your personal data for the following purposes:

1. Facilitate trip bookings and connect drivers with riders.
2. To verify your identity and eligibility to use our platform.
3. To process and manage your account and trips.
4. To communicate with you regarding your account, trips, and updates.
5. To improve our services and the user experience by offering personalised services.
6. To ensure compliance with legal and regulatory requirements.
7. Ensure the safety and security of all users.
8. Communicate with users regarding their accounts and trips.
9. Analyse usage patterns to improve our services.
10. Offer discounted offers from partners to our users on the basis of their use of the platform and driving patterns.

4. Data Storage and Security

Your personal data is stored on Google Cloud in South Africa (Johannesburg) and in a MongoDB Atlas database, hosted on an AWS server in Cape Town, South Africa. Communication data is stored on WhatsApp servers. These companies are responsible for protecting and securing your data, in compliance with POPIA and GDPR.
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. Our data handling practices comply with the South African Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).

5. Users’ Rights

Under GDPR and POPIA, you have the following rights regarding your personal data:

1. Right to Access: You have the right to request copies of your personal data.
2. Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
3. Right to Erasure: You have the right to request deletion of your personal data under certain conditions.
4. Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.
5. Right to Data Portability: You have the right to request the transfer of your data to another organisation or directly to you under certain conditions.
6. Right to Object: You have the right to object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at contact@crabaride.co.za.

6. Data Sharing

We do not sell or trade your personal data to third parties. We may share your data with third-party service providers only to the extent necessary to provide our services, comply with legal obligations, or protect our rights. These third parties are required to maintain the confidentiality and security of your data.

7. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the Website after any changes constitutes your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CRAB A RIDE (PTY) LTD

Registration number: 2024/236152/07

74 Queen Victoria Street

Cape Town, 8001

South Africa

Email: contact@crabaride.co.za

Thank you for using CrabaRide!

For more details about our Terms and Conditions, please consult our Terms and Conditions here.